Removal Van Elephant and Castle Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Removal Van Elephant and Castle. By booking or using our services you agree to be bound by these terms. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any removal, transportation, packing, loading, unloading, or related service provided by us.

1.2 We, us and our means Removal Van Elephant and Castle.

1.3 You and your means the customer who requests and pays for the Service.

1.4 Booking means a confirmed agreement for us to provide the Service at a specified date, time, and location.

1.5 Goods means the items and property to be moved, transported, or handled by us under the Service.

1.6 Premises means the collection and delivery addresses and any other locations where the Service is carried out.

2. Scope of Service

2.1 We provide domestic and commercial removal van services, including but not limited to collection, transportation and delivery of Goods, as well as optional packing and loading services, subject to prior agreement.

2.2 Our services are primarily provided within the local area including Elephant and Castle and surrounding districts, with longer distance moves available upon agreement and quotation.

2.3 We reserve the right to refuse to transport or handle any Goods which in our reasonable opinion are hazardous, illegal, prohibited, excessively valuable without disclosure, or otherwise unsuitable for carriage.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the locations involved, access conditions, the volume and nature of the Goods, and any special requirements.

3.2 Quotations are based on the information supplied by you. They are not binding if the information given is inaccurate, incomplete, or changes prior to the Service.

3.3 A Booking is only confirmed when we have accepted your request and you have agreed to any applicable charges, including any deposit, and the date and time are agreed between you and us.

3.4 You are responsible for ensuring that all details in the Booking confirmation are correct. Any discrepancies must be raised with us as soon as possible and, in any event, before the Service begins.

3.5 If access at either collection or delivery premises is restricted, including but not limited to parking limitations, stairs, lifts, or distance from vehicle to door, you must inform us in advance so that we can plan appropriately and, if necessary, revise the quotation.

4. Pricing and Quotations

4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as specified in the Booking confirmation.

4.2 Quotations generally include the use of a removal van, the services of removal staff, and standard equipment for the moving of typical household or office items, unless otherwise stated.

4.3 Quotations do not include any additional charges that may arise due to circumstances outside our control, including but not limited to waiting time caused by access delays, extra items not declared at the time of quotation, or changes in the scope of work.

4.4 Any additional work requested on the day of the Service that falls outside the original Booking may incur extra charges, which will be made clear to you before the additional work is undertaken.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due either in full in advance or on completion of the Service, as set out in your Booking confirmation.

5.2 We may require a deposit at the time of Booking to secure the date and time of the Service. Deposits are subject to the cancellation terms below.

5.3 Payment methods will be advised at the time of Booking. You must ensure that you are able to pay using one of the accepted methods on or before the due date.

5.4 If payment is not received when due, we reserve the right to withhold or suspend the Service, retain Goods already in our possession, and charge interest on any overdue amount at the statutory rate until payment is made in full.

5.5 Where we retain Goods due to non-payment, we may, after giving reasonable notice, sell or otherwise dispose of the Goods and apply the proceeds towards the outstanding amounts and reasonable costs of sale or disposal. Any surplus will be held for you, subject to our right of set off.

6. Cancellations and Changes

6.1 You may cancel or reschedule your Booking by giving us notice. The amount of notice required and any applicable charges will depend on how far in advance you cancel or change the Booking.

6.2 If you cancel more than 7 days before the agreed date, any deposit paid may be refunded or transferred to a new date, subject to our discretion and availability.

6.3 If you cancel between 7 days and 48 hours before the agreed date, we may retain some or all of your deposit to cover administrative and scheduling costs.

6.4 If you cancel less than 48 hours before the agreed date, or if we arrive at the Premises and are unable to carry out the Service due to your act or omission, we may charge up to the full quoted price.

6.5 We may cancel or postpone the Service where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, mechanical breakdown, staff illness, or safety concerns. In such cases we will reschedule the Service at a mutually convenient time or, if rescheduling is not possible, refund any amounts paid for the affected Service.

7. Your Responsibilities

7.1 You must ensure that you are present, or that an authorised representative is present, at the Premises at the agreed times to provide access, directions and any necessary instructions.

7.2 You must ensure that parking is available and lawful for our vehicles at both collection and delivery addresses. Any parking charges or fines incurred due to insufficient or improper parking arrangements may be charged to you.

7.3 You are responsible for adequately packing and securing your Goods, unless you have specifically arranged for us to provide packing services. We are not liable for damage caused by inadequate packing undertaken by you or a third party.

7.4 You must ensure that all Goods are ready to be moved at the start time of the Service, and that any fragile or high value items are clearly identified to our staff.

7.5 You must not ask our staff to carry out any illegal activities, or to transport items which are prohibited by law, including but not limited to controlled substances, firearms and other dangerous goods without proper authorisation.

8. Goods Excluded or Carried at Your Risk

8.1 Unless expressly agreed in writing, we do not accept responsibility for jewellery, precious metals, cash, securities, important documents, antiques, or items of unique or sentimental value.

8.2 Such items should not be included with the Goods to be moved. If you nonetheless include them without our prior written agreement, you do so at your own risk and we accept no liability for any loss or damage.

8.3 Fragile items such as glassware, artwork, instruments, and electronic equipment may require special packing. If you have not arranged for us to pack these items, you must ensure they are adequately protected. Damage arising from insufficient packing will be at your risk.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Service. Our liability for loss of or damage to Goods is subject to the provisions of this section.

9.2 We are not liable for any loss or damage that is not caused by our negligence or breach of contract, including normal wear and tear, or damage arising from inherent defects, pre existing damage, or the nature of the Goods.

9.3 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Service.

9.4 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the Service, unless otherwise agreed in writing.

9.5 We are not liable for loss or damage arising from:

a. Your failure to comply with these Terms and Conditions.

b. Your failure to protect Goods that are fragile or of special value.

c. Acts or omissions of third parties, including other contractors engaged by you.

d. War, terrorism, civil commotion, natural disasters, or other events beyond our reasonable control.

9.6 Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence.

10. Claims and Complaints

10.1 You must inspect the Goods as soon as reasonably possible after the completion of the Service.

10.2 Any visible loss or damage to Goods or property must be reported to us on the day of the Service or as soon as reasonably practicable, and in any event within 7 days of completion.

10.3 Any claim must set out the nature of the loss or damage, the Goods affected, and reasonable evidence of the loss where available.

10.4 Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.

11. Waste and Disposal Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We will not remove or dispose of waste in a manner that breaches these regulations.

11.2 If you require us to remove unwanted items or waste, this must be agreed in advance as an additional service and may be subject to separate charges.

11.3 We may decline to remove or dispose of items classified as hazardous or controlled waste, including chemicals, paints, asbestos, gas bottles, or clinical waste. It is your responsibility to seek appropriate specialist disposal for such items.

11.4 Where we agree to dispose of items on your behalf, ownership of those items will pass to us at the point of collection for disposal, and you warrant that you have full authority to transfer such ownership.

11.5 You must not ask us to dispose of items illegally, including fly tipping or using unauthorised sites. Any costs, fines, or penalties resulting from your instructions to dispose of waste unlawfully will be your responsibility.

12. Access, Property and Parking

12.1 You are responsible for ensuring safe and adequate access to the Premises, including suitable stairs, lifts, corridors, and doorways for the movement of Goods.

12.2 We are not responsible for damage caused to property where the only way to move Goods is by forcing them through inadequate openings or over obstructed areas, provided you have been advised of the risk and have asked us to proceed.

12.3 You are responsible for obtaining any parking permits or permissions required for our vehicle. Any delay or extra costs arising from lack of parking arrangements may be charged to you.

13. Insurance

13.1 We maintain insurance appropriate to our business activities as required by law. Details may be made available upon request.

13.2 It is your responsibility to ensure that your own contents or business insurance covers your Goods during removal, transit, and storage where relevant. You should inform your insurer of your planned move.

14. Data Protection and Privacy

14.1 We will collect and use personal information about you solely for the purposes of providing and administering the Service, handling payments, and managing any enquiries or claims.

14.2 We will take reasonable steps to keep your personal information secure and to comply with applicable data protection laws.

14.3 We will not sell your personal information to third parties. We may share your information with trusted service providers where necessary to carry out the Service or meet legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede any prior understandings or agreements, whether oral or written.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Service.

16.5 Your continued use of our services following any updates to these terms will constitute your acceptance of the revised Terms and Conditions.